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1. Introduction
1.1 We understand that the
privacy of your personal details, and the security of your transactions with
us, is of paramount importance to you. Mantis Technologies has therefore
adopted data protection policies with respect to your privacy and security.
Mantis Technologies' Privacy Policy sets out the rules we will abide by when
dealing with personal information we collect from individuals in the course of
our business. We have based our policy upon the Internet Industry of
Australia's (IIA) draft Privacy Code of Practice, which adopts internationally
recognised Privacy protection standards (such as the 'Safe Harbour' principles
required by most European countries). The IIA Code also covers the requirements
of the new Australian Privacy legislation.
1.2 In order to ensure that we
meet and maintain our Privacy standards, we have appointed a privacy officer.
Should you wish to contact us in relation to Privacy, please email us at
privacyofficer@mantistech.com.au
1.3 We may make alterations or
additions to this policy from time to time. Should we do so, we will update the
policy on our web site. We require that all our customers agree to abide by our
Privacy Policy as part of our terms of trade. This policy also applies to users
of our web site who are not customers of Mantis Technologies.
1.4 Please note that we cannot
and do not assume any responsibility for the privacy or security practices of
any other web sites which you may be able to access through our site, or for
our customers' level of compliance with our code.
2. What Information Do We Collect?
Mantis Technologies collects different information about you at different
times. There are four broad categories of information that we collect from you:
2.1 Information we require to supply our services.
| (a) |
When you first sign up or contract with Mantis Technologies for our
products or services, or when you make an inquiry about our services, we
request information such as your name, address, telephone number, domain name,
email details of your primary and secondary contacts, and type of business you
are in. We may also ask for your age and gender. |
| (b) |
We may also monitor and/or record telephone conversations with you from time to
time in order to train staff and to improve our service to you. |
2.2 Non personally identifying information.
| (a) |
In addition to the information you specifically provide above,
Mantis Technologies operates statistics gathering software on its web site to
collect information about the number of visitors coming to the site. No
identifying information is collected by this software. The software records the
IP address of the visitor only. We use this information to improve our own
technical structure and performance, and to determine which areas of our web
site are most popular. |
| (b) |
We also sometimes may use 'cookies'. Cookies are pieces of information that a
web site can transfer to an individual's computer in order to allow that web
site to store information about user preferences. We use cookies which expire
once the visitor leaves our web site. Cookies are used to collect session ID's.
It is possible to adjust your internet browser to refuse cookies, but you may
find that this reduces the functionality of this site. |
2.3 Other demographic information.
If you respond voluntarily to our surveys or other interactive communications,
we collect the responses and use the information to improve the quality and
range of Mantis Technologies' products and services.
2.4 Personal information stored on a web site hosted by Mantis
Technologies.
Mantis Technologies will have personal information stored on our servers due to
the fact that we host web sites of other organisations. Any information that is
submitted to or collected by these organisations will be physically located on
an Mantis Technologies and / or a Mantis Technologies server and / or
workstation. This information, whether voluntarily provided or not, will not be
used or released by Mantis Technologies in any manner, and it will be kept
strictly confidential, unless we are required to release the information by
law.
3. How Do We Use Personal Information We Have Collected?
3.1 We collect and use your
personal information to operate our web site and deliver our services to you.
We will use your personal information to provide you with:
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technical support
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billing and credit control
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sales support
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product upgrades and
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information.
3.2 You may stop the delivery of
future promotional email from Mantis Technologies by following the specific
instructions in the email you receive. These instructions will tell you how to
remove your name from our promotional email list. These instructions will
appear at the BOTTOM of your email. If you experience technical difficulties
with removing yourself from a list, you may email us at admin@mantistech.com.au
asking to be removed.
3.3 We may use your personal
information to:
| (a) |
contact you in relation to upgrading your use of our services,
special offers (from us, or on behalf of third parties), with newsletters,
surveys, and individual service audits. We may give extracts of our customer
lists containing personal information to third parties specifically to contact
you on our behalf. We require third parties to agree to the same privacy
conditions that we abide by. |
| (b) |
identify the source of new customers to Mantis Technologies; |
| (c) |
monitor and address complaints, other feedback, and to resolve disputes; |
| (e) |
in the case of ABNs, to verify your identity; |
| (g) |
maintain a technical and account history of your dealings with us, and to
re-establish your account with us where you rejoin as a customer within six
months after having terminated your account; |
| (h) |
monitor your compliance with our 'Terms and Conditions' Policy and other terms
and conditions of supply; |
| (i) |
comply with our reporting and other obligations to third party licensors (such
as reporting to software suppliers the number and identity of software licenses
we have issued as part of our products). |
3.4 We will treat all information
we collect from you as strictly confidential. Mantis Technologies does not rent
or lease its customer lists to third parties. We will not reveal, disclose,
sell, distribute, rent, licence, share or pass onto any third party (other than
those who are contracted or supply services to Mantis Technologies) any
personal information that you may have provided to us unless we have your
express consent to do so, other than in the circumstances set out in the next
paragraph.
3.5 We will disclose your
personal information, without notice or your consent, only if:
| (a) |
we are required to do so by law or in the good faith belief that
such action is necessary to conform with the laws, applicable code of conduct
or legal process served on us in relation to our business or web site; |
| (b) |
to protect and defend the rights or property of Mantis Technologies; |
| (c) |
if we consider it necessary to do so in order to enforce or apply the terms of
any of our agreements with you; |
| (d) |
if we sell our business or part of it; and |
| (e) |
in extreme circumstances, to protect the personal safety of users of Mantis
Technologies services, its web site, our staff or the public. |
4. Security
4.1 Mantis Technologies has
implemented security features in our database to protect your personal
information from unauthorised access. We maintain our servers in a controlled,
secured environment. Only staff who need to have access to your personal
information in order to perform their job function are authorised to access the
database. Constant changes to the internet and technology mean that we cannot
guarantee that data transmission will be 100% secure, or safe from attack by
unauthorised intruders.
5. Other Disclosure By You
5.1 You might provide personal
information through your participation in chat sessions, message boards, email
exchanges or newsgroups accessed via Mantis Technologies, or another service
provided by Mantis Technologies. This information is public and immediately
available to anyone who has access to such a site; it is not private. Mantis
Technologies urges you to enter only information that you are comfortable to
share with the public at large in this public domain. This Privacy Policy does
not apply to such information.
5.2 You should never reveal your
password to third parties. If you lose control of your password, you may lose
control over your personal information and may be liable for actions taken on
your behalf by third parties using your password and/or personal information.
Therefore, if your password has been compromised for any reason, you should
immediately change it.
5.3 If you collect personal
information which you keep on servers provided by Mantis Technologies as part
of our service to you (including email), you alone are responsible for
compliance with the Privacy Act 1988 in respect of that information. We take no
responsibility for your dealings with personal information you collect.
6. How To Access & Correct Your Personal Information
6.1 From time to time you may
need to update your personal information. You may do so by phone, mail or
email. You may be required to supply your username and password to authorise
the update of information.
6.2 If you contact us via
telephone, you may need to answer a few security questions before any personal
information is revealed or amended.
7. Children's Privacy
Mantis Technologies does not knowingly collect, use or market any information
to children without seeking parental or a guardian's consent. 8.
Complaints
If you have a complaint about any aspect of our Privacy procedures, please
contact our Privacy Officer on privacyofficer@mantistech.com.au.
We will deal promptly with your complaint. If we cannot resolve the complaint
to your satisfaction within a reasonable time, you or we may refer the
complaint to the Privacy Commissioner.
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